"Tess is a highly detail-oriented, methodical, and diligent researcher who is a natural moderator. In addition to her professional abilities, Tess's calm demeanor is an asset to her in this field... For these many reasons I am happy to recommend Tess."
- Pamela Walshe, VP, People & Client Experience at AnswerLab
AnswerLab is a SF-based UX research consultancy for the world’s leading tech companies, including Google, Amazon, Facebook, LinkedIn, eBay and Wikipedia. In September of 2013 I started working for AnswerLab as a notetaker. Over my year there, I moderated interviews and synthesized findings, regularly stepping in at the last minute to help a teammate in need.
Of the numerous AnswerLab studies I’ve contributed to, this study for Google is the first to be released to the public. Google hired AnswerLab to compile a list of mobile best practices. I assisted with conducting interviews and compiling the results. We tested 100 sites across 119 participants and distilled our findings into 25 best practices.
Still curious? The public report on the project is available here.